JOIN  OUR  TEAM  AT  WORLD  INCENTIVES

We are a World-Force in Incentive Award Programs of every kind.
Our incentive program destinations include almost every corner of the earth, for clients of all sizes from almost every imaginable industry. 

We are distinctive in the industry, offering truly unique and innovative programs, and we seek equally unique and innovative individuals.

To apply for any of the currently-available positions, please send a resume and cover letter to joinourteam@worldincentives.com.

World Incentives is currently looking to fill the following positions:

world•incentives•inc

World Incentives Inc. is a results-oriented, trend-setting incentive marketing organization leading the industry with its online award technology and unparalleled execution of award fulfillment and client services.

Our core business is comprised of six strategic products and services: Strategic Development of Award Programs, Online Award Technology, LifestyleAward Merchandise, Carefree Luxury Escapes® Individual Incentive Travel Awards, Group Incentive Travel and Online Meeting and Event Registration.

Our offices are located in Worcester, Massachusetts.

Position:                             Travel Operations Specialist

REPORTS TO:                       President and CEO and Director of Operations

OBJECTIVE:                          The management of the travel fulfillment process at both the Corporate Executive Management Level, as well as end-user.  Utilizing World Incentives, Inc.’s proprietary online award platform the selected candidate will assist in the Development, Risk Management, Marketing and Redemption of Individual Incentive Travel Award products. Assist in the product development process, including the integration of new and existing product in World Incentives proprietary software. The administration of small to medium Group Incentive Travel Award Programs.

RESPONSIBLE FOR:

Individual Incentive Travel Operations – Q1

• Extensive phone contact with Award Recipients

• Extensive phone contact with Travel Suppliers

• Create, and cost customized travel and specialty awards based on client needs

• Make hotel and cruise bookings for travel award recipients

• Make hotel and cruise payments and place certificate orders

• Packaging and mailing of travel award documentation to award recipient

• Manage travel budgets & reports as part of the travel award fulfillment process

• Track redemption production

• Closeout and reconcile accounting for individual redemptions

Group Incentive Travel Operations – Q2

• Manage day-to-day program administration

• Monitor and maintain supplier contracts related to attrition and cancellation

• Coordinate program logistics with hotel and land program transportation and activities suppliers

• Management of rooming lists  (including deviations)

• Coordinate and manage online registration process

• Prepare travel and logistical information for attendees

• Coordinate design, content and printing of attendee program itinerary booklet

• Coordinate attendee pre-trip and on-site correspondence

• Coordinate ticketing and travel document mailing

• Prepare airport arrival/departure information

• Organize VIP special events and transportation

• Select gifts, amenities and promotional items

• Make supplier payments

• Reconcile vendor invoices

• Post-program account reconciliation and re-bill

Product Development – Q3 and 4

• Assist in the development of new travel and specialty award products

• Annual cost revisions to travel and specialty award pricing

• Accuracy of travel and specialty award product descriptions and disclaimers

• Build product descriptions in online certificate generator certificate templates

• Interface and coordinate travel product with technology department

• Reviewing vendor contracts and edit to comply with corporate vendor policy guidelines

• Writing and reviewing for publication travel award terms and conditions.

• Track and Report to Management supplier contracting deadlines

• Reviewing vendor contracts and edit to comply with corporate vendor policy guidelines

• Assist with group travel costings and proposals when needed

• Various administrative responsibilities as requested by management

Personality Qualities and Characteristics: 

• Strong, self starter with very strong organizational skills.

• Step up and take charge

• A strong results orientation and an emphasis on accomplishing assigned goals

• Exercise personal responsibility over planning and action steps

• Professional speaking voice, polite

• Flexible, and adaptable, able to think on his/her feet, responsible and dependable

• Committed to having an impact on the success of the business of clients and WII

• Invests time according to the established goals

• Works at keeping technical competencies up-to-date

• Invests the time and effort to ask questions, learn about and gather the information critical to top performance 

• Open to constructive criticism and driven toward self-improvement

Required Skills and Qualifications:

To be considered for the role of Operations Specialist, applicants must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate:

• Exceptional organizational skills, attention to detail, accuracy, good interpersonal communication skills and strong customer service orientation. 

• Ability to manage multiple projects simultaneously

• Intermediate level skills in Microsoft Word (emphasis working with tables).

• Intermediate level skills in Microsoft Excel (emphasis working with formulas, graphs and tables).

• Intermediate level skills in Microsoft PowerPoint.

• Strong written and verbal communications skills are required for interacting with customers and senior management.

• Ability to manage multiple projects simultaneously. 

• Positive/energetic attitude.

• Legal authorization to work in the US on a full-time basis for anyone other than your current employer.

Preferred Qualifications:

In addition to the required qualifications the successful candidate is likely to be able to demonstrate:

• 2 years minimum industry experience (product or service sales, promotional products, incentive/recognition, direct marketing)

In addition to a competitive salary, WII offers the sort of benefits you would expect from a world-class Incentive Marketing company including medical and dental coverage, immediate eligibility, life insurance, short and long term disability coverage, and a generous vacation policy.

If you are selected for the position, your employment may be contingent upon submission to and successful completion of a post-offer/pre-placement drug and alcohol screening as well as pre-placement verification of the information and qualifications provided during the selection process.

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